The HubSpot Customer Platform
All of HubSpot's marketing, sales, and customer service software on one agentic platform.
Marketing Hub
Marketing automation software
Sales Hub
Sales software
Service Hub
Customer service software
Content Hub
Content marketing software
Data Hub
Data management software
Commerce Hub
CPQ, billing, and payments software
Smart CRM
AI-powered, flexible CRM software
Small Business Bundle
The Starter edition of each product, built for startups and small businesses
Breeze
AI agents and features that power the entire platform
AEO (Beta)
Answer engine optimization tools that track and improve your brand's visibility in AI results
HubSpot Marketplace
Connect your favorite apps to HubSpot
Your 24/7 AI Concierge
Customer agent answers questions, qualifies leads, and resolves tickets automatically — while you stay in control of when your team steps in.
You lead. One AI agent handles the rest.
From generating leads to helping resolve support tickets, customer agent handles each conversation accurately, quickly, and in your company's voice.
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299,000+ customers in over 135 countries grow their businesses with HubSpot
Real results from customer agent users.
- 70% of conversations resolved automatically (top teams hit 90%)
- 39% faster ticket resolution vs. teams not using customer agent
- 10% higher close rate for teams using customer agent
Start small. Build trust. Scale when you're ready.
Customer agent lets you test responses before going live, customize its behavior, and scale how many conversations it handles — all at a pace that works for your team.
Take a guided tour of Breeze customer agent.
Set up in minutes. Get powerful results.
Instant, 24/7 support
Respond instantly at any hour with fast, accurate answers drawn from each customer’s history, cutting your team’s backlog and improving satisfaction scores.
Trusted, cited answers
Provide accurate responses using only your approved content, citing sources each time to improve customer confidence.
Set up in minutes
Convert your website, knowledge base, and documents into helpful answers that power instant support — no coding needed.
Know when to bring in your team
Let customer agent recognize when a conversation needs a human touch and transfer it automatically to a team member.
Meet your customers where they are
Support customers on their preferred channels. Customer agent handles conversations across chat, email, voice, and social.
See what's working, fix what's not
Track issues resolved, meetings booked, and which resources are driving results, so you know how your agent is performing and what to improve.
Frequently asked questions
What is Breeze?
Breeze is HubSpot's collection of AI tools that work across marketing, sales, and service. It includes Breeze Assistant, which provides tailored and task-specific expertise, Breeze Agents, which automate work, and over 100 AI features, which are embedded throughout HubSpot, to help power your daily work.
Which languages does Breeze customer agent support?
Breeze customer agent is available in all HubSpot-supported languages.
How does Breeze customer agent automate customer conversations?
Breeze customer agent uses AI to handle customer inquiries in real-time, provide instant responses, and intelligently route complex issues to human agents when needed.
How much does Breeze customer agent cost?
Breeze customer agent is priced per conversation resolved, at $0.50 per resolution. A resolution means support was provided by the agent, and the conversation was not handed to a human rep for 72 hours.
What's the difference between AI customer support and traditional chatbots?
Traditional chatbots follow scripts. Breeze uses AI to understand context, respond naturally, and improve over time. It can handle nuanced questions, know when to escalate, and deliver fast, human-like support — without feeling robotic.
Can you customize agents?
Yes! Customer agent is highly customizable.